Complimenting your Reputation

Use of Social Media has reached to such heights that were never thought of before. Billions of users of different social media platforms are spending a lot of time on these for various reasons. People try to have a look at the social media presence of the employers and even employers now look at the profiles and social media activities of people attached to them.

I don't want to debate on the benefits or adverse effects of social medias as its just a matter of choice to me. On the basis of my more than 6 years experience of using different social media I can say it very confidently that people who follow you on social media will certainly try to sync your online personality with real you. One can never enjoy different reputation at Linkedin, Facebook, Twitter or Blogger as compared to real life. For professionals its really critical specially people at the positions of authority.

Many people just try to post things or comment so unethically, which does not suit to their position, age or personality. Mind you, by deciding to use any social media platform as professional is same as sitting in a glass room at the corner of a market. People will come and notice your every move. So set your priorities and make your own theme to and identity at social media.

In an IBM research they quoted social media presence as digital identity and according to them, it take years to build digital identity and just a moment to ruin it.

Don't ruin your reputation compliment it online!!

Reference: http://www.ibm.com/ibm/ideasfromibm/zz/en/securesocialsmart/index.html?content=3

The New Service Standards

Thanks God!.... 

Shukar Hay!!

Service Excellence redefined!!  

On theory, in the booklets or in advertisements Customer Service remains the focal point of all businesses specially service industry. Managers, coaches, trainers and consultants share various remarkable experiences of customer services where individuals representing different companies sets exemplary standards of customer services. The phrases "Thinking out of the box", "Going the Extra Mile", "Customer is the king", "everything for the customer" are used, practiced and encouraged almost everywhere. 

When it comes to service industry of Pakistan, There are certain similarities among all those service providers which are somewhat enjoying monopoly in their areas of operations. They have created another class of service excellence. In this class customer experience is different than all bookish and theoretical experiences. I termed it as "Thanks God!" or in Urdu  "Shukar Hay!".

They have done some unmatched work in their service areas to achieve this. Let me quote some customer experiences that will elaborate the spirit of the title of this write up:

"Thanks God! Today it was only 5 hour Load shading, thanks WAPDA"

"Shukar hay!  My flight is only 1 hour late, thanks to the lady at counter of PIA"

"Thanks God!!! Got the CNG right before it went offline"

"Shukar hay!!! I was not travelling on rail"

It needs some serious courage to get these satisfying statements from highly satisfied customers in any service industry of the world. The tragedy is that less suffering has become another definition of good service to the mass user base of all these services. This is why Monopoly is discouraged all over the world in any industry. PIA has competitors in most of the destinations now but still enjoys monopoly in various domestic destinations and unless the market is opened to other investors. International and local investors should be encouraged to invest and state intervention is eliminated from corporate structure. Otherwise it will remain same and we will keep on thanking for providing less bad services.